"Failed to load content/Failed to decrypt content/Failed to decrypt documents/Failed to decrypt files" message when trying to view a document

When viewing the document, an error occurs, in the details of which the message is:

"Unable to decrypt documents. The computer does not have a certificate that encrypts these documents. If you have one of these certificates, install it following the instructions: "How to install a certificate."

"Failed to load content. Failed to decrypt documents." Please check that you have the certificate and private key needed to decrypt the data. Error decrypting data.

The error will indicate the certificate to which the document was encrypted.

In the FIU reporting: "Install the certificate on the computer, or insert a USB drive with the required certificate, or contact technical support."

These errors occur when a certificate is not installed at the workplace, on which the document being opened is encrypted. Documents that come from regulatory authorities and contain the results of checking reports (for example, receipts from the Federal Tax Service or protocols from the FIU) are encrypted with the certificate with which the report was submitted.

Thus, in order to resolve the issue, it is necessary:

• Connect the key carrier containing the required certificate to the computer and try to view the document again. The certificate must first be installed via CryptoPro CSP (see )

• Install the certificate in the registry (see ).

When there are many certificates, it is more convenient to install them using the diagnostic service. If you are using the Internet Explorer browser, you must click the Install Certificates button. If you are using a different browser, then click the Download this program button, find it in the list of downloads and run it, then click Install certificates.

If the proposed solution did not solve the problem, you must provide technical support at [email protected] the following information:

• Screenshot of the error;
• The exact date and time the report was sent, as well as the TIN and KPP of the sending organization.

Important: if you could not find the necessary certificate, to obtain the documents, you can contact the appropriate regulatory authority with a request to upload it to a carrier in person or generate and send a letter with the document flow to the Kontur.Extern system.

Also note that you can store decrypted documents on your computer using the Contour.Archive program. Certificates will be required only at the time of saving documents to the Archive, and after that you can view documents without a certificate and even without the Internet.
The main advantages of the program:

• stores not only the original documents, but also printing forms;
• convenient search for documents;
• After installing and configuring the Archive, no additional steps are required to save documents to the Archive — the service does everything automatically.

The error occurs due to the fact that the VipNet CSP CIPF was not registered during the initial connection to the 1C-Reporting service. We invite you to read the registration instructions.

Product Registration InstructionsvipnetCSP.

1. To register the VipNet CSP product, go to Start → All Programs → ViPNet → ViPNet CSP → ViPNet CSP Config ( rice. one.).

Rice. one.

2. You will see the following window ( rice. 2.), select the "Register ViPNet CSP" item and click the "Next" button.

Rice. 2.

3. In the next window, select the “Request for registration (get registration code)” item and click the “Next” button ( rice. 3.).

Rice. 3.

4. In the "Registration request method" window ( rice. four.), select "Via the Internet (online)". In this case, your computer must be connected to the Internet. Press "Next".

Rice. four.

5. In the "Registration data" window ( rice. 5.) fill in all fields and enter your serial number for ViPNet CSP (The serial number was specified during registration (Figure 5), it was also sent during registration to the address you specified Email(Figure 5)). Press "Next".

Rice. 5.

6. If the registration was successful, the installer will notify you ( rice. 6.). Click the Done button.

Rice. 6.

7. The ViPNet CSP Settings window will open ( rice. 7.). Click the "OK" button in it.

Rice. 7.

The product is registered.

When working with the Treasury in the Continent AP program, some users experience a Key signing error with the number 0x0000065b. The error is rare but known. The most common reason is an expired license for the Crypto-Pro CSP. For some versions of the Crypto-Pro program, the installed distributions offer to enable full functionality for a trial period, they do not ask for the serial number of the product license, but they are blocked after a certain time. As a rule - in 2 months. After this time, the program that worked properly with the Continent AP program of the Treasury ceases to make it possible to sign documents with user certificates, giving an error 0x0000065b. The only way out in this case is to purchase the Crypto-Pro program and enter the serial number following the path: Start - Control Panel - Crypto-Pro CSP - General - License Entry.

How to check the license for Crypto-Pro CSP?

If it didn't help

Start - Control Panel - Crypto-Pro CSP - Tools - Delete saved passwords - Ok

From the moment the company 1C were released on Russian market first software products For bookkeeping, quite a lot of time has passed. If at first there were only a few of them, then over the years the range has grown significantly.

In reality, only the first versions were called "1C: Accounting". However, over time, due to the growing popularity of programs, a whole family of them appeared. Be that as it may, the company continues to use this brand to this day. Only various highly specialized versions for individual segments of accounting activities were released.

Now the programs with which it is compiled financial statements, from 1C have become the most popular products in this industry in the Commonwealth of Independent States. They are distributed by a partner network that includes thousands of IT organizations. Basically, we are talking about small firms, where no more than one or two dozen specialists work.

Currently, these products are used to generate reports in more than half a million companies scattered throughout the former Soviet Union.

Purpose of 1C programs

These products are primarily used to automate the work of an accountant, who is forced to compile and send reports to tax authorities, and in addition, keep primary records and register all transactions related to economic activity enterprises.

The software of the 1C company was created on the basis of the current Russian specialized legislation.

The functions of the latest versions include, in addition to the composition of accounts, the following accounting tools:

• analytical;
• currency;
• quantitative.

All of them comply with the standards set out in Russian legislation on which the report is based. At the same time, if necessary, clients have the opportunity to organize the creation of additional sub-accounts and analytical type accounting sections on their own.

This complexity of the product, however, has its downside - users often complain that this or that error occurs. As a rule, it is not difficult to restore proper work, but, nevertheless, accountants are usually too nervous about such incidents. In general, it is not difficult to understand them, because they bear responsibility, including material.

Where do they use 1C programs

As noted earlier, the company's products are very popular in the former Soviet Union. In particular, local versions allow reporting to accountants in the following countries:

• Belarus;
• Kazakhstan;
• Kyrgyzstan;
• Ukraine;
• Tajikistan;
• Moldova;
• Uzbekistan;
• Latvia;
• Georgia;
• Estonia;
• Lithuania.

What to do if an error occurs during the data signing process: tips

As noted earlier, the complexity and versatility software 1C sometimes leads to malfunctions. Therefore, many users are naturally interested in the question: what should they do in this case?

As a rule, the above error appears at the moment when the accountant tries to send a particular document using a specialized product: "1C-Reporting". For example, we can talk about a regulated report for the Pension Fund.

Usually, an error with sending a document is accompanied by a characteristic alert that appears in a new window.

Experts in this situation recommend: first of all, contact technical support and clarify the options for resolving the problem there. But practice shows that often calls there do not lead to anything. However, this does not mean that the error is unrecoverable.

First of all, you should check:

• the correctness of the settings used for this type of workflow;
• whether the crypto provider is installed.

If the error did not occur for this reason, then it is necessary to set in Program Files full rights to all available directories published by 1C, as well as to the crypto provider.